Return & Exchange
We currently do not have any return and refund policy at the moment. We make sure that all products that are shipped to you are in good quality and not faulty. Any product purchased from this website is deemed final and cannot be refunded, returned, or exchanged. We recommend that you follow the fit guide strictly and make sure your measurements correspond to our sizing system.
The exchange of products due to sizing error is not allowed by default. Exceptions may occur only in certain cases, such as when the product is proven to be defective from the production. Please note that POEM will not be responsible for any defects that are caused by logistics, domestic transportation within the destination, mishandle of the product, and negligence of care. Such defects are not taken into accounts and will render your case ineligible for exchange.
Ultimately, should you wish to exchange defective product for a new one, your case will have to be submitted and evaluated for exchange eligibility by our customer service team. You will be required to complete the Product Exchange Form and strictly follow the process as laid out by our customer service team.